Seeking Service Writer / Advisor (San Antonio)
Automotive Service Writer/Advisor Job Responsibilities:
-Initiates automotive services and repairs by ascertaining performance problems and services requested.
-Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
-Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, checking vehicle maintenance records, and examining service schedules.
-Develops estimates by costing materials, supplies, and labor.
-Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
-Obtains approval signatures and enters RO into service database system.
-Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
-Maintains automotive records by recording problems and corrective actions planned.
-Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
Great Hours - Monday-Friday 7am-6pm, Closed Saturday and Sunday!
Excellent Benefits Package!
Pay based on experience and ability
* Must have 3-5 years of AUTOMOTIVE experience
* Pleasant, hard-working demeanor
* Team player in a fast-paced atmosphere
* Great phone skills and customer service
* Must have a valid driver's license
Send a resume and cover letter to firstname.lastname@example.org